Shipping & Returns
International Shipping Policy
International Shipping Terms & Conditions
• Prices are shown in US dollars. For conversion, we recommend using a Currency Converter
• Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the
receiving customer. Packing slips for International Shipments cannot be marked as a "aift" or with altered
prices.
• International Orders may require 3-5 business days or more of additional processing time prior to shipment as
we may need to consolidate items to one location for shipment.
•When "Fast International Shipping" method is selected, orders will be shipped by a carrier of our choice (k -pack). Typical transit time will be 3-5 business days.
COVID-19 SHIPPING UPDATE
Return & Exchange Policy
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your IONUS. Please reach out to ionusteam@gmail.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30-day timeframe, please reach out to ionusteam@gmail.com
Order must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Ionuswear is final sale.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at ionusteam@gmail.com and we’ll be sure to get you the IONUS you ordered!